Returns & Refunds Policy

We want you to be happy with your purchase. Most items can be returned within 7 days of delivery if unused, in original packaging, with all accessories included.

How to start a return

Go to My Returns from your account, select the order and item, and choose a reason. We’ll review the request and send return shipping instructions once approved.

Non-returnable items

• Items marked “Final Sale” on the product page.
• Opened consumables, screen protectors, and earphones/earbuds for hygiene reasons.
• Products with removed or damaged serial numbers.

Refunds

Once we receive and inspect a returned item, refunds are issued to your ZylixStore Wallet immediately, or back to your original payment method within 5–10 business days depending on your provider. Store credit refunds can be used on any future purchase.

Damaged or incorrect items

If you received a damaged, defective, or incorrect item, contact Support within 48 hours of delivery with photos — we’ll prioritize a replacement or refund.